SMILE-M5-B-INV (AS4777-2 2020)

The warranty covers defects in materials and workmanship for 10 years, allowing for repair or replacement of faulty products. Exclusions include failure due to improper installation and environmental factors outside specified temperature limits; to make a claim, contact Alpha ESS with evidence of purchase and issues.

AI-summarised from the manufacturer warranty document. Always confirm against the linked PDF before relying on it for a claim.

Coverage shape

Full-replacement coverage

If you sell the home

Transfers to the next homeowner

What voids it

Warranty voids if products are not installed by a certified installer (SAA accredited), if there is modification or disassembly by unauthorized personnel, or if products fail due to incorrect installation or commissioning.

Environment limits

Ambient temperature during operation must not fall below -10°C or exceed 50°C; must be stored indoors away from corrosive substances and temperatures above 50°C.

Showing 23 of 23. The official install manual is the authoritative source — always confirm before acting.

• 100007criticalCall your installer

  Manual (PDF)

  Insulation Fault

  Likely cause

  Check if the installation environment is wet or if it is rainy weather when the alarm occurs.

  What to do

  Improve the installation environment if needed; check insulation resistance.

• 100008criticalCall your installer

  Manual (PDF)

  Ground Fault Circuit Interrupter Fault

  Likely cause

  Check for insulation resistance alarm; verify the grid connection.

  What to do

  Contact customer service if the issue persists.

• 100027criticalCall your installer

  Manual (PDF)

  Battery Disconnected

  Likely cause

  Check the battery wiring and communication status.

  What to do

  Reconnect wiring and check the DC switch.

• 100042criticalCall your installer

  Manual (PDF)

  Output Short Circuit

  Likely cause

  Backup load issue or faulty inverter.

  What to do

  Disconnect the load and restart the inverter.

• 100060criticalCall your installer

  Manual (PDF)

  DSP Self Check Failure

  Likely cause

  Internal malfunction detected.

  What to do

  Contact customer service for repair.

• 100123criticalCall your installer

  Manual (PDF)

  DSP Communication Failure

  Likely cause

  Requires remote upgrade or power cycle.

  What to do

  Contact customer service for assistance.

• 110006criticalCall your installer

  Manual (PDF)

  Over Temperature Alarm

  Likely cause

  Check ambient conditions and ensure proper ventilation.

  What to do

  Ensure optimal operating conditions; contact if issues persist.

• 100005warning

  Manual (PDF)

  Bus Over Voltage 1

  Likely cause

  If it happens occasionally, the inverter can recover automatically.

  What to do

  No processing is required.

• 100010warningCall your installer

  Manual (PDF)

  Grid Relay Fault

  Likely cause

  Occasional short-term abnormality of the power grid.

  What to do

  No processing is required unless it occurs frequently.

• 100012warning

  Manual (PDF)

  PV Reverse Voltage

  Likely cause

  Check if the cables of PV strings are correctly connected.

  What to do

  Reconnect the cables if necessary.

• 100025warningCall your installer

  Manual (PDF)

  Battery Over Voltage

  Likely cause

  Check if the battery voltage is within the allowable range.

  What to do

  Check battery wiring and BMS communication.

• 100026warningCall your installer

  Manual (PDF)

  Battery Under Voltage

  Likely cause

  Ensure the breaker is closed and check BMS alarms.

  What to do

  Ensure the battery voltage is within range.

• 100030warning

  Manual (PDF)

  Battery Discharge Over Current

  Likely cause

  Over-discharged battery.

  What to do

  Reduce load and restart the inverter.

• 100038warningCall your installer

  Manual (PDF)

  Output DC Over Current

  Likely cause

  Short-term abnormality of the power grid.

  What to do

  No processing is required unless it persists.

• 100041warningCall your installer

  Manual (PDF)

  Output DC Over Voltage

  Likely cause

  Check grid voltage issues or relay status.

  What to do

  Contact customer service if the issue persists.

• 100043warningCall your installer

  Manual (PDF)

  Output Overload

  Likely cause

  Backup load exceeding limit.

  What to do

  Reduce load or restart the inverter.

• 100052warning

  Manual (PDF)

  Backup Over Voltage

  Likely cause

  Temporary issue easily resolved by auto-recovery.

  What to do

  Monitor if issues persist.

• 100058warningCall your installer

  Manual (PDF)

  AFCI Check Protect

  Likely cause

  Restart the system and monitor for persistent issues.

  What to do

  Contact service if issues continue.

• 100122warningCall your installer

  Manual (PDF)

  EEPROM Write Failure

  Likely cause

  May resolve post-remote upgrades; if not, contact service.

  What to do

  Monitor for recurrence; contact service if needed.

• 100145warning

  Manual (PDF)

  12V Auxiliary Power Fault

  Likely cause

  Temporary issue may resolve itself.

  What to do

  Monitor; contact service if it persists.

• 110004warningCall your installer

  Manual (PDF)

  DC Power Alarm

  Likely cause

  Inverter in grid overvoltage state; check settings.

  What to do

  Contact customer service to check grid settings.

• 100046info

  Manual (PDF)

  DC Input Disturbance

  Likely cause

  Short-term abnormality in operation.

  What to do

  No processing is required unless it persists.

• 100054info

  Manual (PDF)

  DC Bus Under Voltage

  Likely cause

  Short-term disturbance may self-resolve.

  What to do

  No processing is required unless it persists.