Review policy

The installer reviews on Solar Battery Perth come from customers we matched with that installer, and we treat every one of them the same way, good or bad. Here is how a review gets onto the site and what we check.

Who can leave a review

Only customers who were matched with an installer, through our enquiry service or a partner service that shares this review system, can review that installer. A single-use review link is emailed to the customer by whichever service matched them. There is no open review form, so someone who never dealt with the installer can't post a review, and an installer can't choose who we invite.

Reviews are shown on Certified installer profiles. If an installer's profile doesn't carry a reviews section, that's because of their listing level, not because of what the reviews say.

A review marked verified came through one of those invitations. It tells you the reviewer was a customer matched with that installer. It doesn't mean we inspected the installation.

We show the reviewer's first name and the first letter of their last name, never their email address. Reviewers can ask us to take down their own review at any time.

The same rules for every review

Every review is held to the same rules whatever its star rating. We only take a review down for one of these reasons, and when our team checks a review before it appears, it applies these same reasons and nothing else:

• Personal information. Phone numbers, email or street addresses, or details that identify someone other than the reviewer.
• Abusive content. Threats, harassment, hate speech or discriminatory language.
• Off topic. Content that isn't about the reviewer's own experience with that installer, including advertising and links.
• Not a genuine customer. The reviewer wasn't a customer of that installer, or the review was written by or for the installer or a competitor.
• Legal reasons. Content we couldn't lawfully publish, such as a defamatory claim.

Star ratings and averages are worked out from published reviews only, and every published review counts towards them.

Right of reply

The installer can post a public reply, which we show beneath the review. A reply doesn't change the review or its rating.

If an installer disputes a review

An installer can ask us to look at a review if they believe:

• the reviewer wasn't their customer
• the review is about a different installer
• it contains personal information
• it's abusive or defamatory
• it states something that is factually wrong, such as the wrong product or price

To raise a dispute, email us at info@solarbatteryperth.com.au with the review and the reason.

Disagreeing with a reviewer's opinion isn't a reason to remove a review. The installer can reply instead. If a review gets a fact wrong, we may ask the reviewer to correct it; we don't remove a review over a disputed fact. While we look into a dispute the review stays up, unless it contains personal information or is abusive or defamatory.

No incentives

We don't offer discounts, credits, prize draws or anything else in return for a review, and we don't ask only happy customers to leave one.

Questions or concerns

To raise a concern about a review, take down your own review, or ask about this policy, email info@solarbatteryperth.com.au or see our complaints and feedback page.