Complaints & Feedback

We're committed to providing accurate information and transparent referral services. If you have a complaint or feedback about our website or services, we want to hear from you.

How to Lodge a Complaint

Email

Send detailed feedback to our team

info@solarbatteryperth.com.au

Written Complaint

Include your contact details and a clear description of the issue

What to Include

To help us address your complaint effectively, please provide:

Your name and contact information
Date and details of the issue
Specific pages or tools you were using
What outcome you're seeking
Any relevant screenshots or documentation

Our Complaints Process

Acknowledgment

We'll acknowledge your complaint within 2 business days

Investigation

We'll review your complaint and gather relevant information

Resolution

We'll provide a response within 10 business days, including any actions taken

Complaints About Installers

If your complaint relates to an installer you were matched with through our platform, we recommend:

First, contact the installer directly to resolve the issue
If unresolved, contact us and we'll work with the installer on your behalf
For serious issues, you can lodge a complaint with Consumer Protection WA
For electrical work issues, contact the Electrical Licensing Board

External Dispute Resolution

If you're not satisfied with our response, you can escalate your complaint to:

Consumer Protection WA

Website: commerce.wa.gov.au/consumer-protection

Phone: 1300 304 054

Positive Feedback

We also welcome positive feedback! If our tools or information helped you make a decision, or if you had a great experience with a matched installer, please let us know. Your feedback helps us improve our services.

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