SMILE-G3-S3.6-INV (AS4777-2 2020)

AlphaESS offers a 10-year warranty for its solar products, covering defects in materials or workmanship. Warranty claims can be made by contacting the original installer or AlphaESS directly, but it does not cover costs for normal maintenance or damages caused by improper installation.

AI-summarised from the manufacturer warranty document. Always confirm against the linked PDF before relying on it for a claim.

Coverage shape

Full-replacement coverage

If you sell the home

Transfers to the next homeowner

What voids it

Void if incorrectly installed, disassembled, modified, operated outside specifications, or if the original serial number is illegible or altered.

Environment limits

The ambient temperature during the operation of the Products should not fall below -10 °C or exceed 50 °C.

Showing 10 of 10. The official install manual is the authoritative source — always confirm before acting.

• 100000criticalCall your installer

  Manual (PDF)

  Grid overvoltage

  Likely cause

  Check whether the Grid is abnormal or if the cable connection is faulty.

  What to do

  Inspect grid conditions and connections; restart inverter to check if fault persists.

• 100001criticalCall your installer

  Manual (PDF)

  Grid undervoltage

  Likely cause

  Check grid voltage; may be too low.

  What to do

  Monitor grid voltage; contact utility if the problem persists.

• 100002criticalCall your installer

  Manual (PDF)

  Grid over frequency

  Likely cause

  Check grid frequency; it may be too high.

  What to do

  Monitor grid frequency; contact utility if the problem persists.

• 100003criticalCall your installer

  Manual (PDF)

  Grid under frequency

  Likely cause

  Check grid frequency; it may be too low.

  What to do

  Monitor grid frequency; contact utility if the problem persists.

• 100006criticalCall your installer

  Manual (PDF)

  Grid fault

  Likely cause

  Check if the grid connection is stable.

  What to do

  Inspect grid connections; if issues persist, contact the installer.

• 100009criticalCall your installer

  Manual (PDF)

  Leakage current test failure

  Likely cause

  Possible insulation issues.

  What to do

  Check for ground faults and measure insulation resistance; contact installer.

• 100010criticalCall your installer

  Manual (PDF)

  Grid relay fault

  Likely cause

  Check installation and grid connections.

  What to do

  Inspect grid and installation; contact installer if unresolved.

• 100011warning

  Manual (PDF)

  Over temperature

  Likely cause

  Ambient temperature may be too high.

  What to do

  Ensure good ventilation; reduce ambient temperature; contact installer if problem continues.

• 100012warningCall your installer

  Manual (PDF)

  PV reverse connection

  Likely cause

  Check if PV connections are reversed.

  What to do

  Inspect PV connections.

• 100013warningCall your installer

  Manual (PDF)

  Battery reverse connection

  Likely cause

  Check if battery connections are reversed.

  What to do

  Inspect battery connections.