HYX-S3K-S (AS4777-2 2020)

The warranty covers defects in materials and workmanship for a specified period. Exclusions include damage from improper installation, modifications, and operating outside specified environmental conditions.

AI-summarised from the manufacturer warranty document. Always confirm against the linked PDF before relying on it for a claim.

Coverage shape

Full-replacement coverage

If you sell the home

Does not transfer with the home

What voids it

Warranty is void if installation is not performed by accredited professionals, any modification is made, or if the equipment is used in an environment outside the specified operational parameters.

Environment limits

Operational temperature range -25 to +60℃; Relative humidity 0-100%RH. Exposure to direct sunlight, rain, and snow should be avoided.

Showing 15 of 15. The official install manual is the authoritative source — always confirm before acting.

• 5184criticalCall your installer

  Manual (PDF)

  Grid overvoltage

  Likely cause

  The grid voltage is higher than the normal voltage range; possibly caused by low voltage protection value settings.

  What to do

  Check whether the power grid voltage is within the allowed range or contact local power operator if necessary.

• 5187criticalCall your installer

  Manual (PDF)

  Grid undervoltage

  Likely cause

  The grid voltage is below the standard voltage range.

  What to do

  Check whether the power grid voltage is within the allowed range or contact local power operator if necessary.

• 5188criticalCall your installer

  Manual (PDF)

  Grid overfrequency

  Likely cause

  Power grid frequency is higher than the normal frequency range.

  What to do

  Measure the actual grid frequency and contact the local power company if it is beyond the set range.

• 5189criticalCall your installer

  Manual (PDF)

  Grid underfrequency

  Likely cause

  Power grid frequency is lower than the normal frequency range.

  What to do

  Measure the actual grid frequency and contact the local power company if it is beyond the set range.

• 5190criticalCall your installer

  Manual (PDF)

  Grid loss

  Likely cause

  The power grid does not supply electricity or the circuit breaker on the grid side is not closed.

  What to do

  Check whether the grid supplies power reliably and whether the circuit breaker is closed.

• 5248criticalCall your installer

  Manual (PDF)

  String Reversed

  Likely cause

  PV positive and negative poles are reversed.

  What to do

  Wait until the PV string current decreases below 0.5 A, set DC switch to OFF, and adjust the PV string polarity.

• 5312criticalCall your installer

  Manual (PDF)

  Excess Leakage Current

  Likely cause

  The leakage current exceeds the standard required value.

  What to do

  Check the insulation of the AC and DC cables and improve sunlight conditions if necessary.

• 5313criticalCall your installer

  Manual (PDF)

  Low System Insulation Resistance

  Likely cause

  The insulation resistance of the PV panel to ground is less than the standard value.

  What to do

  Check the insulation resistance and take corrective measures if necessary.

• 5314criticalCall your installer

  Manual (PDF)

  Grounding Cable Fault

  Likely cause

  Poor contact of the PE cable of the inverter.

  What to do

  Check the connection of the AC cable and insulation between ground cable and live wire.

• 5315criticalCall your installer

  Manual (PDF)

  Inverter voltage DC component high

  Likely cause

  The DC component is greater than the protection value.

  What to do

  Contact Hyxi customer service if the fault occurs repeatedly.

• 5316criticalCall your installer

  Manual (PDF)

  Output DC component overhigh

  Likely cause

  The DC component is greater than the protection value.

  What to do

  Contact Hyxi customer service if the fault occurs repeatedly.

• 5318criticalCall your installer

  Manual (PDF)

  AFCI Fault

  Likely cause

  An AFCI fault occurs on the DC side of the inverter.

  What to do

  Disconnect the DC power supply and check for any damaged cables or loose connections.

• 5332warningCall your installer

  Manual (PDF)

  Inverter self-check fault

  Likely cause

  Inverter self-check failed.

  What to do

  Power down and restart or clear the fault from the self-check menu.

• 5441warningCall your installer

  Manual (PDF)

  Meter/CT reversal alarm

  Likely cause

  The meter installation input and output reverse connection.

  What to do

  Check whether the meter is connected to the wrong position or if the wiring direction is reversed.

• 5442warningCall your installer

  Manual (PDF)

  The meter communication is abnormal

  Likely cause

  The meter is not connected or damaged.

  What to do

  Check the meter connectivity and communication line for any issues.