iStore IS-HYB-10000-3PH

This warranty covers defects in materials and workmanship for 5 years. It does not cover damage caused by improper installation, unauthorized modifications, or use in corrosive environments, and claims can be made by contacting customer support.

AI-summarised from the manufacturer warranty document. Always confirm against the linked PDF before relying on it for a claim.

Coverage shape

Full-replacement coverage

If you sell the home

Transfers to the next homeowner

What voids it

Warranty void if the equipment is installed or used by unqualified personnel, modified without authorization, or operated beyond specified conditions.

Environment limits

Do not install the equipment outdoors in salt-affected areas because it may be corroded.

Showing 5 of 5. The official install manual is the authoritative source — always confirm before acting.

• 2001critical

  Manual (PDF)

  High string input voltage

  Likely cause

  The PV array is not properly configured. Excessive PV modules are connected in series to the PV string, resulting in the PV string open-circuit voltage exceeding the maximum inverter operating voltage.

  What to do

  Reduce the number of PV modules connected in series to the PV string until the PV string open-circuit voltage is less than or equal to the maximum inverter operating voltage.

• 2003critical

  Manual (PDF)

  DC arc fault

  Likely cause

  The PV string power cables arc or are in poor contact.

  What to do

  Check whether the PV string cables arc or are in poor contact.

• 2011critical

  Manual (PDF)

  String reverse connection

  Likely cause

  The PV string polarity is reversed.

  What to do

  Check if the PV string is reversely connected to the inverter. Wait until solar irradiance declines at night and the PV string current drops to below 0.5 A. Then turn off the DC switch and correct the PV string connection.

• 2021criticalCall your installer

  Manual (PDF)

  AFCI self-check failure

  Likely cause

  The AFCI self-check fails.

  What to do

  Turn off the AC output switch and DC input switch, and then turn them on after 5 minutes. If the alarm persists, contact your dealer or technical support.

• 2031criticalCall your installer

  Manual (PDF)

  Phase wire short-circuited to PE

  Likely cause

  The impedance of the output phase wire to PE is low or the output phase wire is short-circuited to PE.

  What to do

  Check the impedance of the output phase wire to PE, locate the position with low impedance, and rectify the fault.