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Know your rights and navigate the warranty process. This guide covers everything from documentation to escalation if your claim is rejected.
Gather evidence of the problem before contacting anyone.
Your installer is your first point of contact for warranty issues.
Create a paper trail for your claim.
If your installer isn't responsive, go direct to manufacturer.
If your claim is rejected or ignored, you have options.
Most warranties guarantee 60-70% capacity after 10 years. If your battery falls below this, you're entitled to a claim. Get a professional capacity test.
Could be a product defect (manufacturer warranty) or installation issue (installer warranty). Installer should diagnose first.
Persistent errors that aren't resolved by software updates are covered. Document the error codes and their frequency.
Natural disasters aren't covered by warranty. Check your home insurance policy - some cover attached equipment.
Performance expectations vs warranty guarantees are different. Warranty covers defects, not underperformance vs estimates.
Don't give up. You have rights under Australian Consumer Law that can't be excluded by warranty terms.
Choose batteries from manufacturers with strong Australian warranty support and established track records. Our manufacturer directory includes warranty information and local support details.